This format allows you to easily reuse the live chat in your evergreen webinars.
Step 1: Access the Export Chat Option
Go to the Analytics section of your webinar.
In the Chat History section, click the Export button.
Step 2: Select the Export Format
After clicking Export, you'll see a pop-up window with format options. Choose the format “Automated (.csv)” for the simulated chat option.
Step 3: Select the Webinar Session
After selecting “Automated (.csv)”, a dropdown appears for selecting the session.
Choose the session you want to export from the list.
Step 4: Export the File
Once you’ve selected the session and format, click the Export File button.
Your live chat will download in a simulated chat format, ready for reuse in your evergreen webinar.
⚠️ Important Note
Keep in mind that the length of the video used in your evergreen webinar should match the length of the original video from which the chat was exported. If the lengths do not match, the timing of the chat messages may become misaligned with the video content.